At Snatched waist we want you to feel confident buying from us. That’s why we offer a 30-day, exchange policy. All exchanges, if approved, are subject to a 10% restocking fee and you are responsible for your return shipment fee.
If for any reason you are not satisfied with your purchase, you have 30 days to send back unworn merchandise for exchange. All exchanges are subject to quality approval prior to exchange. To qualify for exchange, items must be received in our office within 30 days of receipt in the following conditions:
Please allow up to 7 business days from our receipt of item to process the exchange.
Typical processing time for refunds is 7 business days from the time your package arrives at our office. Shipping costs are non-refundable. Please be aware it may take up to 1 billing cycle before you see this refund as a credit, if approved for a refund for a mishap on the stores end. Returned merchandise that doesn't meet the above conditions is subject to additional fees.
In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately at @[email protected] with subject: exchanges
Free gifts and promotional items cannot be returned or exchanged.
Any garment(s) returned used, soiled, or that do not meet the above conditions will not be eligible for return and will be shipped back to you.
Please include a note indicating the desired size for your exchange. We do not provide refunds only exchanges. Though not necessary, we highly recommend sending your return parcel with tracking and/or delivery confirmation for added insurance purposes.
Make sure you have taken these steps if your waist trainer fits too small before returning:
✔️When you put the waist trainer on, it's probably better to lay down first
✔️Start hooking from the bottom, and work your way to the top, this is the easiest way to get the waist cincher on
✔️The first few days of waist training, I suggest to start at home because the fit will be very tight
You will be responsible for the shipping cost at the post office.
Please include a note indicating the desired size for your exchange. Though not necessary, we highly recommend sending your return parcel with tracking and/or delivery confirmation for added insurance purposes.
Please allow 1-3 business days for processing from the time the item arrives to us. The item must be in brand new condition for the exchange. If not, the same item will be shipped back to you. Once the inspection of the item is complete, we will send you another your requested Waist Trainer.